The Qualities of a Mediator

A mediator needs to develop several abilities: 1) attentiveness 2) ethics 3) emotional intelligence 4) subject matter expertise 5) decisiveness. ATTENTIVENESS The most important ability for a mediator is to pay attention. One eminent historian has written that our entire society suffers from attention deficit. [Niall Ferguson: Colossus, 2004] The plain and awful truth is […]